Refund Policy

This Refund Policy applies to all digital products, online courses, downloadable materials, memberships, and other content offered by PublishMint. We value your trust and want you to feel confident in your purchase.

1. Our Refund Commitment

We stand behind the quality of our products. If you are not entirely satisfied with your purchase, you are eligible for a refund provided your request is made within 60 days of the transaction date. This guarantee applies to all products sold through any marketplace or direct sales channel operated by PublishMint.

2. How to Request a Refund

Because purchases may be processed through various third-party marketplaces (such as Digistore24, ClickBank, or others), refund requests must be submitted through the customer support team of the specific marketplace where you placed your order. That marketplace manages the payment and refund process on our behalf.

• If you purchased via Digistore24: Please log in to your Digistore24 account and use their built-in refund request system, or contact their support directly.
• If you purchased via another platform: Visit that platform’s support centre or order history page to initiate a refund.
• If you are unsure where to request a refund, or if your marketplace does not offer a direct refund tool, you may email us at [email protected]. We will verify your purchase and guide you to the correct refund channel.

Important: Refund requests sent directly to PublishMint will be processed only after we confirm your eligibility and the applicable marketplace’s policies. We aim to respond to all direct inquiries within 2 business days.

3. Conditions & Limitations

While we honour the 60-day guarantee, refunds are subject to the terms of the respective marketplace and the following general conditions:

• Refunds are typically issued to the original payment method used at checkout. Processing times vary by marketplace (usually 5–10 business days).
• If a product includes substantial downloadable content that has been fully accessed or consumed, the marketplace may, in its sole discretion, adjust the refund amount or deny the request to prevent abuse.
• For physical products (if any), the buyer is responsible for return shipping costs unless the item is defective or the error is on our part.
• We reserve the right to refuse refunds in cases of suspected fraud, policy abuse, or violation of our terms of use.

These conditions are designed to protect both our business and genuine customers. We handle each refund request on a case-by-case basis, in cooperation with the marketplace.

4. Refund Processing Time

Once your refund request is approved by the marketplace, funds are typically returned to your account within 5 to 10 business days, depending on your bank or payment provider. Delays may occur during weekends, holidays, or due to external processing times.

5. Contact Information

For any questions about this refund policy, or if you need assistance identifying the correct marketplace channel, please contact us:

We recommend contacting the marketplace support first, as they handle payment processing and can expedite your refund.

6. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on this page, with the effective date shown at the top. We encourage you to review this policy periodically.